Privacy Notice
Last updated: 16 October 2026
This policy explains how Mended Arts collects, uses and protects your personal information when you visit mendedarts.com, buy from our store or contact us. Mended Arts is a trading name of Terrie Willis, who is the data controller and is responsible for your information.
Who we are and Our Privacy Notice:
You can contact us at mendedarts@gmail.com about anything in this policy.
What information we collect:
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Orders: your name, email address and payment confirmation when you buy something. We do not see or store your full card details.
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Account details: your name and email address if you create an account on our site or comment on a blog post.
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Messages: anything you send us by email or through a contact form.
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Email list: your email address, if you choose to sign up for updates.
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Website use: information about how you use the site, collected through cookies. We only use non-essential cookies if you agree to them.
Stories and health information:
Our work is about invisible illness. If you share your own story or health information with us, we treat it with care. We will only publish it with your clear permission, and you can ask us to remove it at any time.
How we use your information:
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To process your order and send your digital download.
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To reply to your messages.
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To send you updates, but only if you have signed up for them.
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To keep our site secure and to understand how it is used so we can improve it.
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To keep records we must keep by law, such as for tax.
Our legal reasons for using your information:
We use it to fulfil your order (contract), to meet legal obligations (such as keeping financial records), with your consent (cookies and email updates), and for our legitimate interests in running and improving our site.
Who we share it with:
We do not sell your information. We share it only with services that help us run the site and take payment:
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Wix, which hosts our website and store.
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PayPal, and the card, Apple Pay and Google Pay services Wix offers, which process payments.
These companies may handle information outside the UK. When they do, they must protect it to appropriate standards.
Cookies:
Our site uses cookies. Essential cookies keep the store and your basket working. Other cookies, such as those used to understand how visitors use the site, are only set if you accept them in the banner. You can change your choice at any time, or delete cookies in your browser settings.
How long we keep your information:
We keep order and payment records for as long as the law requires, usually up to six years. We keep your email address on our list until you unsubscribe. We keep messages only as long as we need them to deal with your enquiry.
Your rights:
You can ask to see the information we hold about you, to correct it, to have it deleted, to restrict how we use it, or to object to how we use it. You can also withdraw your consent at any time, and unsubscribe from emails using the link in every message. Contact us at mendedarts@gmail.com to use any of these rights.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
Children:
Our site is not aimed at children, and we do not knowingly collect their personal information.
Changes to this policy:Â
We may update this policy from time to time. The date at the top shows when it was last changed.